RETURN AND REFUND POLICY

Return and Refund Policy

At Maison Klair, we are committed to your satisfaction with every purchase. If you're not completely happy, we’re here to help. We offer a 30-day warranty on all products, starting from the delivery date. For return or exchange requests, please contact us at support@maisonklair.com.

Access our Return Center to apply for a return/refund (if eligible): [Return Center]

Refunds

Eligibility: Refunds are available within 30 days of delivery. After this period, we are unable to process refunds or exchanges.

Shipping Costs: Return shipping is free for all eligible returns. You will receive a prepaid return label upon approval.

Condition of the Item: To qualify for a refund, the product must be unused, in its original condition, and include all original packaging.

Missing Items: Refunds will not be issued for “missing items” unless they were listed as included in the product description.

Digital Products: Sales of digital products are final and non-refundable.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. This process may take up to 7 business days after the item arrives at our return center.

Approved refunds will be processed within 3–5 business days, depending on your bank or payment provider’s processing time.

Defective Items

If your item is defective and stops working within the 30-day warranty period, please send a photo or video of the defect to support@maisonklair.com.
Once confirmed, we will issue a full refund and provide a prepaid return label.

If no photo or video is provided, refunds will be issued under the following conditions:

  • Unopened Items: 100% refund.

  • Opened Items (used or unused): 80% refund due to restocking costs.

Incorrect Address or Refused Delivery

Reshipment: If an incorrect address was provided, we can reship your order for an additional shipping fee.

Refund: If the product is returned to us due to refusal or incorrect address, we will deduct the original shipping fee from the refund.

Exchanges

We are happy to process exchanges within 30 days of delivery.

  • Exchange Fee: A 30% processing and restocking fee will apply.
    Example: For a $100 product, the exchange fee will be $30.

  • Process: You’ll receive an invoice for the exchange fee. Once paid, the replacement item will be shipped within 7 days.

  • Original Product: You may keep or discard the original product.

  • Fee Waiver: If the exchange is due to an error on our part (e.g., incorrect item sent), no fee will apply.

Late or Missing Refunds

If you haven’t received your refund:

  1. Double-check your bank account.

  2. Contact your credit card provider (processing times may vary).

  3. Reach out to your bank for further assistance.

If you’ve completed these steps and still haven’t received your refund, please contact us at support@maisonklair.com.

Customer Service Hours

Monday - Friday
8:00 AM - 4:00 PM (EST)